Help and FAQ
Can't find your answer? Call or WhatsApp +92 345-3135414, Monday to Saturday, 11 AM to 8 PM.
Ordering and payment
How do I place an order?
Add the products to your basket and choose Proceed to Checkout. Sign in or create a free account, enter your delivery address and confirm the order. You pay when it's delivered.
Do I need an account to order?
Yes, checkout asks you to sign in. Your account keeps your orders in one place so you can track them, and it collects loyalty points.
Which payment methods do you accept?
Cash on delivery, anywhere in Pakistan. Cash on delivery orders include a 4% handling fee, shown at checkout before you confirm.
Are your prices in Pakistani rupees?
Yes. Every price on the site is in rupees. Checkout adds the delivery charge and the cash on delivery fee and shows the total before you place the order.
Some products say price on request. How do I get the price?
Message us on WhatsApp at +92 345-3135414 with the product name and we'll send you the latest price. WhatsApp us →
How do I cancel or change my order?
Message us on WhatsApp or call +92 345-3135414 with your order number before the order is dispatched, and we'll cancel or change it for you.
Delivery
Where do you deliver?
To every city in Pakistan. We don't ship outside Pakistan.
How long does delivery take?
1-2 working days in Karachi and 3-5 working days in the rest of Pakistan, from when your order is confirmed.
How much is delivery?
One charge per order, set by the largest item in it. Small items (keyboards, mice, headsets, cables, accessories) are Rs 300 in Karachi and Rs 500 elsewhere. Medium items (monitors, steering wheels, graphics cards) are Rs 1,000 and Rs 1,500. Large items (gaming chairs and tables) are Rs 2,000 and Rs 3,000. Delivery information →
How can I track my order?
Sign in and open My Account, then Orders, to see each order's status. When your order ships you'll also get an email with its tracking details. My orders →
Can I change my delivery address after ordering?
Yes, as long as the order hasn't shipped. Contact us on WhatsApp or by phone as soon as possible.
Returns, refunds and warranty
What is your return policy?
We take an item back if it arrives damaged or faulty, or if it isn't what you ordered, at no cost to you. We don't accept returns for a change of mind, so check the specifications before you order, or ask us first. Returns and refunds →
What should I do when my parcel arrives?
Check that the seal on the package is intact before you accept it, and record a video while you unbox it. The video is the quickest way for us to confirm damage or a missing item.
When will I get my refund?
Refunds are processed within 5-7 working days after we receive and check the returned item. Your bank may take a little longer to show it.
Do products come with a warranty?
Where a product has a warranty, its length is shown on the product page. Terms vary by product and brand.
How do I make a warranty claim?
Message us on WhatsApp, call +92 345-3135414 or email info@techtronics.pk with your order number and a description of the fault, and we'll guide you through the claim.
Our shop and products
Do you have a physical shop?
Yes. Visit us at Shop GB-13, Ground Floor, Techno City Mall, I.I. Chundrigar Road, Karachi, Monday to Saturday, 11 AM to 8 PM. Contact and directions →
Can you help me choose parts or a PC?
Yes. The PC Builder checks that the parts you pick work together, and Find My PC suggests a build from a few questions about how you'll use it. You can also message us on WhatsApp for advice. PC Builder →
How does the loyalty programme work?
Signed-in customers collect loyalty points on their orders. Your points and tier are in My Account, under Loyalty. My loyalty points →